- Claims General Guidelines
- Pegasus is committed to providing our customers with excellent customer service and assurance that all shipments arrive safely and without shortage. If such an event does occur, the following procedures have been put in place to expedite the claims process and secure timely resolution.
- Claims 101
- Frequently Asked Questions (FAQ) about the claims process.
- Packaging 101
- Frequently Asked Questions (FAQ) about the packaging process and how it relates to claims.
- Form to notify Pegasus of your intent to file a claim for loss or damage. This form must be submitted within 48 hours of delivery for shipments with damage.
- All shipments move on a Pegasus waybill. This document is our general terms and conditions.
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